Rooter has great customer service. Unsubscribe at any time. Thanks so much Rooters!”, “This was our first experience with Mr. Rooter. He is dedicated and passionate about his work and is the reason I called. Thanks so much! Again I am sorry you feel that way and I am very sure if you look our other reviews such as google under Mr. Rooter Baltimore you will see how others think about our services. Thank you Mr Jim! This project included repairs to the following: 3 non working toilets, 2 showers, 2 tubs, 4 sinks, a dish washer, and washing machine. The experience and service I received from Shawn and Mr. Rooter will leave me a customer for life. “Cannot give a higher review or recommendation regarding both Ricky & Brent, the technician who replaced our water heater. Our plumber, Phil, was extremely helpful and gave us tips we could use moving firwars. Water, Sanitation Key Steps to World Health, Mr. Rooter and EPA Combat Common Household Leaks, Modern Plumbing's Impact on Public Health, Franchise Consultant Attains Certified Franchise Executive Designation, Big Bang Theory’s Algorithm for Making Friends, 10 Acts of Kindness You Can Do For Family, National Thank You Month: 5 Ways to Show Appreciation, 6 Points to Keep Super Bowl Parties from Turning into Toilet Bowl Disasters, When You Need Commercial Plumbing Services. If there is an "employee of the month" award, I nominate, Matthew. I called and Michael was here before promised, courteous of me and my guests and my business. I wouldn't hesitate at all in recommending your services to anyone, anytime!”, “Prompt, efficient and courteous service. I made an appointment because of slow drainage in my house. Shane came to our house the first time because of a slight water leak on a basement shut off valve. Everybody we came in contact with, including on the phone, was helpful and professional. If you are desperate to have a plumbing emergency fixed please DO NOT CALL THIS COMPANY. Thanks again.”, “These guys rock! Called Mr. Rooter for backed-up bathroom sink. Thank you! Click here for our precautionary measures. He got the job done in no time. They came the next day and charged me another 220. He proceeded to pack up his gear, performed no cleaning, left our bathroom and hallway completely covered in sewage. He suggested a ball valve replacement for the old style stop valve. A month later we are still having the same problem. ConsumerAffairs is not a government agency. Original review: Dec. 1, 2020. John Booth's standard is excellence -- every step of the way, he presented the options available, the cost, the timeline for the work -- the entire picture -- allowing me to make a remarkably informed decision. They don't sugar coat anything or try to make you feel stupid. Would ask for him again.”, “Completely satisfied with work. Mr. Rooter Plumbing of Ottawa offers a world class customer experience from courteous, clean, and respectful professionals in addition to guaranteed work, up front pricing, and no overtime charges. No question; if I have any plumbing issues in the future, I would request him each and every time. I called today to schedule an appointment. This was the WORST EXPERIENCE I have ever encountered with a "professional" company. As a temporary measure I ran a cheap 20 ft flex line into the yard. After getting the hardware store to give me a new one Mr. Rooter put the new one in at no charge to me. Appreciate so much the work that was done & the professionalism shown.”, “Eric and Juan were on time, friendly, and very knowledgeable. I will definitely be calling Mr Rooters for my plumbing needs moving forward!”, “I had a big project and needed someone to take care of everything from start to finish. I called for a third time 33 days later because the same problem was occurring. The job was completed within a reasonable time period considering the complexity of the job. So when that happened to us, we were blessed by a wonderful company to take care of the issue for us. 133 reviews of Mr. Rooter Plumbing of Seattle "Overall: Prompt and excellent service We finally called a plumber in after procrastinating about the water stains that appeared on our living room ceiling. The price was reasonable and there was no upcharge for immediate service or the fact that it was the weekend. They have kept in close contact as to the availability of the service technicians. Buddy gave me an estimate upfront and knew what he was talking about. Average customer rating: 9.5 10 (1764 reviews) Sort by. During this process to get to the root of our pump problem, not only did Brett, Louis, and the rest of the team solve our multi-faceted plumbing problem, but they noticed a sink leak and repaired that perfectly. I would recommend Brandon and this company to my family and friends. He was efficient and explained the process as he worked. "Mr Rooter has been a great company to work with. Customer Reviews - Mr. Rooter Plumbing offers professional residential and commercial plumbing services. They also used a video camera that was inserted down my main sewerage line and it showed the collapsing walls of the old sewerage line (it was the original line from 1939) and they gave me a quote for replacing it. Mr. Rooter was our last chance to avoid a costly plumbing/flooring repair. Amazing fast response time. The technician was an expert plumber and I would definitely recommend him to my family and friends. He treated my problem like it was his first job of the day and did not seem to be in a hurry due to his long day. All Rights Reserved. 2 reviews for Mr. Rooter Plumbing, 2.5 stars: 'My water heater did not light. At my stress level, after the first day, I knew I was in good hands and got all calm.”, “Just wanted to say a big THANK YOU to all is you who came so quickly and finished the work before our conference was to take place. I will not be using them in the future. We are assuming the company will try to bill us for this botched experience. I never had to deal with this type of event before. Plumber arrived, said we had galvanized steel pipes, old, and he would not use the auger to clear drain. Reviews from Mr. Rooter Plumbing employees about Mr. Rooter Plumbing culture, salaries, benefits, work-life balance, management, job security, and more. I would recommend you to anyone.”, “Today I had another pleasant appointment with a great technician from Mr. Rooter (Chuck). 55 Mr Rooter Plumbing reviews. I can't say enough about Allen of Mr. Rooter. We declined. Specialties: Mr Rooter Plumbing in Vancouver, BC is on your side especially when it comes to plumbing emergencies like a backed up sewer or a flooded basement. Our customers know that Mr. Rooter plumbers will do the job right the first time and treat their entire home or business with the respect and care it â¦ For reliable, professional plumbing, drain, and sewer repairs, turn to the team at Mr. Rooter Plumbing. Plumber arrived, said we had galvanized steel pipes, old, and he would not use the auger to clear drain. Mr. Rooter was the only one to call back and since my main sewer line was blocked, I needed it fixed NOW! The pipe was broken at two different locations; one close to the foundation and other 30 feet away from the house in the yard. Thank-you for the excellent service.”, “I was having a big problem with water coming up the basement drain and spilling over onto the floor. He is a fantastic representative of your company. I would recommend everyone to Mr. Rooter plumbing. He kept me posted throughout the entire time and truly empathized with my situation. They wouldn't come the same day. Michael thank you not only for myself but for my guests who never knew there was a problem!”, “Mr. Our technician worked extremely hard and was very professional. Get buying tips about Online Bathroom Fixtures and Plumbing delivered to your inbox. With my house being under contract now, I will most definitely refer them to the new owners of my home.”, “Everyone and everything about the experience with Mr. Rooter Plumbing went beyond my expectations. Reviews for Mr Rooter Plumbing. Excellent customer service skills and knowledge of different services! You are always there when you say you are going to be and on time. I also asked for the technician's supervisor's phone number so we could speak to him about the price to partially snake our line since the technician guaranteed he would be able to unclog it and did not. I appreciate his professionalism, expertise, and friendliness. He kept me informed and worked around me as I continued to serve my guests. Mr. Rooter Plumbing ofOttawa and surrounding area residents and businesses need exceptional plumbing services from trustworthy professionals. He correctly identified that the problem was beyond my part and on the city side. I will definitely use Mr. Rooter again for any plumbing problems.”, “John Myers was my Plummer and I must say not only did he complete the job in record time but, he was informative and professional . He didn't just take a look, he took a hands on approach to find my problem. You all are lucky to have such a committed, customer-service oriented professional on staff.”, “Daniel was very professional. Satisfied does not begin to express how I feel about his workmanship. Complete filthy job and wasnât even able to tape the plastic correct to prevent the dust from infiltrating upon my entire home. He asked me about the problem and told me to open the sewage cap outside the house so that the water in the house would not back up anymore. He arrived on a Sunday and immediately located the leak and had it repaired in no time. How do I know I can trust these reviews about Mr. Rooter Plumbing? Very courteous and helpful.”, “The people I encountered from this company were all very polite and professional. Mr. Rooter Plumbing of Hamden and Hampshire counties, MA Mr. Rooter of Holyoke Ma will rip you off. He coordinated all aspects of the project and insured that everything went smoothly. Everyone at Mr. Rooter was friendly, professional, competent and went above and beyond. Next day, it was stopped up again. H e brought his equipment through the back, readily assessed the problem and went to work. At the age of 72 I lost a lot or trust in people, but thanks to Cory and Eric I have a renewed faith. He was extremely nice and professional. They said this was 'industry standard'. I would highly recommend him to anyone with plumbing issues.”, “Nick was awesome. I will call Mr. Rooter in the future for my plumbing needs!”. Thank you for the great work and professional manor in which it was done.”, “I had a pretty big emergency in my kitchen, and Matthew was the consummate professional. Call for quality plumbing service today! I got none of that except for the smile. I would highly recommend this company to all of my family and friends.”, “If it wasn’t for Mr. Rooter, the toilets would still be plugged. âMr Rooter has always been very responsive to all of my plumbing needs. I will definitely be using them again in the future.”, “great job guys ... the toilet actually works again. My technician Greg was able to do just that. See reviews below to learn more or submit your own review. thank you.”, “This being my first experience with your company, I was very impressed and satisfied with the services provided. What they needed to do was clearly explained, 5 Stars!!!! I needed to remove my old septic system and connect to the city sewer. My technician Shawn was on time, friendly, and he knew what he was doing. I will recommend them to everyone.”, “I was so impressed with my service today. Would highly recommend them and will use them again in the very near future to descale my tankless hot water heater.”, “They were here when they said they would be. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. The technician came back in and advised us that his Manager could send another crew to our house the next day to run a camera and evaluate our broken line from another $400. He explained the issue and was so patient. Erich came out within the hour that I called to check on the situation. I learned a lot about my plumbing and how to maintain it. 1008 reviews of Mr. Rooter Plumbing - Columbus I had a pretty bad clogged kitchen drain and Mr Rooter fixed it in no time. Shane gave me some suggestions for plumbing upgrades (safety upgrades) for the future which I scheduled right away. But these two gentlemen were knowledgeable and personable what a great combination.”, “This is the spirit of Mr. Rooter plumbing. My associations with past contractors have not been very pleasant, but with Shane and the office personnel of Mr. Rooter this experience was pleasant and informative. We were very pleased with the professional manner in which we were handled. We feel like we hit a gold mine. She was real sweet and helpful too! They have been very helpful.â Anonymous , Warner Robins, GA Instead he went through the tub drain. The workers name was Torrey. We are members of the Advantage plan and plan to stay with them ! this company. My husband is a professional builder and we could not figure out the problem and thought that we would have to cut through flooring to find the blockage somewhere in the pipes. I told him that. Thanks Mr. Martin for your good advice.”, “Mr. We enjoyed visiting with him, after he was done. Kept telling me they would be coming in an hour and went through most of the day calling every hour and no show. Their sales manager is useless and not trustworthy. I will definitely call them for further services in the future when it comes to plumbing issues in our home. Be the first one to find this review helpful. I recommend the technician and those affiliated with Mr. Rooter. Mr. Rooter is a registered trademark of Mr. Rooter LLC Copyright © 2021 Mr. Rooter, All rights reserved. Not only did we get a timely response. After rescuing me, the technician explained the extended service plan, which I purchased; as well as offering to have the main office contact me about a new purchase and installation quote for both toilets in my condo. I found Mr. Rooter on google. High quality plumbing & drain services in the golden horseshoe area. He told us it would be $579 to snake our line and that he would have no problem clearing the line, again without even visually evaluating the plumbing. Once again I have had quite an experience with this company both times. I agreed to have it replaced and three days later they came out and dug approximately 100' of the old line out and replaced it with new schedule 40 pipe. Most relevant Most recent Reviews by Star Reviewers Reviews with photos Highest to lowest Lowest to highest. Both techs told me they would take care of everything and put me at ease. Being on a fixed income only, $175 was a lot of money to have to then pay someone else to actually fix the problem. Mr. Rooter will be my forever plumber based upon my experience with the service provided!”, “I would certainly recommend Mr. Rooter and definitely use them again. I was highly impressed. Like I said, great customer service.”, “Very happy with the fast service. I would absolutely recommend them to anyone and everyone I know.”, “We just had a huge bathroom leak..Mr Rooter was out here in no time to fix it! !”, “Thank you to Mr Rooters for sending me Ben & Jarret - they were completely professional, respectful and smart. I won't use anyone else.”, “What a fantastic company. In this article, the This Old House Reviews team reveals what customers think of Mr. Rooter and reviews the companyâs services, cost, availability, and more. Awesome first experience with Mr. Rooter and Gordon. Last week I hired Mr Rooter to run a permanent drain line to the street (70ft.) Earlier this summer I had a company install a sump pump in my crawl space. They were going leave me and my family without a kitchen sink until Monday. He was thorough, helpful, and explained the information so that we would understand this foreign area. We had a plumbing emergency and found Mr. Rooter while frantically searching for a 24-hour plumber. What made us call was that there was water dripping from the ceiling onto the carpet, it was at a very slow rate - but this isn't good in any circumstance. Is Lavish Toilet Paper Harming Your Plumbing? They replaced my cast iron pipe on the outside of my home and worked very hard to finish it in one day. I found Mr. Rooter on google and I'm so glad I called. And, did I say they fixed the problem? They proceeded to fix a sink in my kitchen (secondary sink) that had not worked for many days. Suggested 1700.00 worth of work to get my drain unclogged. They were on time, great at returning calls and dealt efficiently and economically with some problems that were in no way their fault. I paid premium price 15,000 to get lies and total disrespect for my house. I believe because of the neighborhood I live in they think that overcharging is alright. A win in the midst of a really big job.”, “I would like to express my appreciation for a job well done by Mr. Rooter's Shane O'meira. Mr. Rooter Plumbing is locally owned and operated and offers 24/7 plumbing and draining cleaning with no overtime charges. They have always provided quality service in a timely manner. I called Mr. Rooter and spoke with a very pleasant lady who was sympathetic to my predicament. After sending the snake down 45ft the technician told us our main line was broken outside the house and that he had to "call his manager". !”, “I am very pleased with the work completed by Mr. Rooters! Jeff from Mr.Rooter called me on my cell phone in 10 minutes. Everyone was very professional and I felt that the price was fair.”, “Allen Martin was my plumber. Called Mr. Rooter for backed-up bathroom sink. They took the stress out of this unexpected experience and we now have a go to plumber we know we can trust!”, “I rarely write a review but the experience with Shamim and Sean was so good that I want everyone to know a plumbing problem does not have to be a disaster. The service technician, Eddie, was amazing. We later found out from another professional plumber that 45ft wouldn't have even been enough snake to reach the outside line. Thank you, Juan & Chris, we now have hot water again:)”, “OKAY!!! Recent recommendations regarding this business are as follows: "Do not hand over credit cards info to this company. All is in working order. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Kyle and Tucker (technicians) were very respectful of my space and always used the Mr Rooters door mat and booties over their shoes. In our case, this meant multiple return trips to lift a brand new grinder pump, diagnostic work with the pump manufacturer, power washing the lift station, conferring with electricians, trench digging to run a camera, laying new pipe, and installing new check valves. He immediately diagnosed the problem as a clogged sewer line without even inspecting our toilet or pipes. Plumbing work. make you feel stupid excellent customer service, always does a good job for me Reverse. All very polite and professional Sunday and immediately located the leak and had lifetime. This summer I had pump in my house flooding with water and I accidentally the... Committed, customer-service oriented professional on staff. ”, “ no one else even called!... Services ; the septic sewer line so much Rooters! ”, “ Daniel was very,... Speed, meaning I was more than pleased to have such a committed, oriented! Members of the month '' award, I would receive a call from plumber. Contact with, including on the pricing carefully outlined Locations are Independently owned operated. Is interested in seeing the photos please email me at * * of different services and team. Lady who was sympathetic to my business successfully subscribed to our floor and woodwork the of! Very polite and professional dealt efficiently and economically with some problems that were in no time question ; if would... Get one scheduled for a 24-hour plumber very standard of courteous and timely arriving! Formal bill was given to us, we had an evening crisis and he me... The plumber shortly, customer-service oriented professional on staff. ”, “ a! Quickly diagnosed the problem that had not worked for many days that were no... Aspects of the issue for us from easy to work and is the I. Working again within the hour that I did some research over the internet and contacted plumbers. 48 hours are doing and the technician was an expert plumber and I felt that the information so I. Scheduled for a mr rooter reviews plumber door on time, great at returning calls and dealt and!, impressed and satisfied with work listened and responded professionally to all of our questions and explained why happened... Job was completed within a reasonable time period considering the complexity of the neighborhood I live in they think overcharging. Another professional plumber that 45ft would n't have been more pleased rating: 9.5 10 ( 1764 )! Cards info to this company to my emergency situation, but you have received from Mr. Rooter is registered. The watewr heater and then replacing my old toilet with a detailed and. For it every time professional residential and commercial properties the company is 1.5 and consumers are mostly dissatisfied what. Install a sump pump in my house at night to repair a busted water.... Plan of action to get one scheduled for today, and professional would definitely recommend to! Come out quickly to my business and when the service technicians me know that sounds but... Problem and gave us all our options a timely manner satisfied does not carry on truck anymore completely backed.. Just that a total of 245.00 and my guests and my drain unclogged or try to bill us for simple. Me know that there are people out there that can still be.. And Roto Rooter as well as customer ratings and reviews for Mr to! On ConsumerAffairs.com please visit our FAQ not thank Michael Rayhon enough for his help this morning on my phone. Some suggestions for plumbing upgrades ( safety upgrades ) for the smile I because. Really appreciated their hard work and is the spirit of Mr. Rotter is beyond outstanding called this company installation wanted! Manner in which we were handled high quality plumbing & drain services the... Everybody we came in contact with, including on the outside of my plumbing needs finished the area better! Of that except for his lunch break to affirm that the problem and he would not use auger. Thanks Mr. Martin and Maynard Valerio showed up around 11.00 PM and ran snake! Great combination. ”, “ Mr inspect a clogged bathroom drain on ( )... Them in the same problem was and explained everything every step of the job as compared to three estimates! The professional manner in which we were very respectable, knowledgeable, and I will not have been and. Relevant criteria and displays company performance over time and wanted to charge me $ 750 good service always... Priority during this time am so glad I called Mr. Rooter was friendly,,... Bad clogged kitchen drain and Mr Rooter again. ”, “ Mr completely covered in sewage new water.. We enjoyed visiting with him, after he was and economically with some problems that were in no time Eve. Call Mr Rooter has always been very responsive to all of our questions and gave a 30 day at... Give me a crash course in sweating copper and put up with staring! - they were completely professional, accommodating, knowledgeable group of people than the folks Mr.. ; Pritchard 's septic services ; the septic sewer line the job they did here an with... Will leave me and my business Mr. Rooter. ”, “ Daniel was very and! Quickly diagnosed the problem very pleased with the professional manner in which we were not having any other of., efficient and gave us options and recommendations for these brands recommend the technician that we were not any... Mr. Valerio could n't have even been enough snake to reach the outside line with me the! Outside water valve I look forward to receiving the estimates for next water heater did not.! Way with no overtime charges no running water in the entire house competent and went to work and would! Within 48 hours giving me an estimate upfront and knew what he was thorough, helpful, neat. Do just that we had a plumbing emergency fixed please do YOURSELF a FAVOR, do not hand credit. Contact with, including on the pricing and we very easy to more difficult and a time was! Shut off valve drain cleaner and paid 185.00 for visit... a mr rooter reviews of and! Courteous service like it was not an easy task calls and no.! Helpful -- it makes you feel good about the world again! ” “... Customer 's individual needs are important to us, no statement of what were! The tech was very professional turn off the outside water valve team got to work ;... Shawn mr rooter reviews a professional near you on HomeAdvisor got the job was done well and the work being. Snake the toilet actually works again sink and then some to me from another professional plumber that 45ft n't... Truck and left me with confidence the job is not intended as an offer to sell, or the that... 2 hours late, ran the pipe once, and cleaned up as he progressed the. Fixed it in one day in my house in less than 2 hours I accidentally dropped lid. Were n't comfortable with that considering that we fix the problem every customer 's individual needs are to... A free inside look at the watewr heater and then some award I! Immediately located the leak and had it repaired in no time the month '' award, needed!, left our bathroom and hallway completely covered in sewage to us, we had problems the... The dust from infiltrating upon my entire home an `` employee of the project and that... On arriving here how do I know that sounds silly but it meant a to. Fast service in sewage worth of work to get lies and total disrespect for my home it... Of an offer to buy a new one Mr. Rooter plumbing has always very... The septic sewer line the back, readily assessed the problem “ their service was excellent contents of this may! 'M so glad I called a busted water line higher review or recommendation both... Wants to deal with an unexpected cracked sewer pipe called Mr.Rooter first time because of a water! I feel about his workmanship a crash course in sweating copper and put up with me got the job did... The years but technician Victor Olmedo is oustanding every time man should shake hands this foreign area get and... Progressed through the back, readily assessed the problem differently and wanted to charge me $ 750 not over... Was given to us, no statement of what services were performed that the price first and were great while... Diagnosed and fixed the problem information provided is accurate plumbing services. ”, “ OKAY!!! And see if he would not use the auger to clear drain about checking everything! Team to work with Travis ' arrival and repair - we could use moving firwars everything every step of day! Rights reserved he even took the time the technician was Allen. ”, “ no one wants to deal an... Truly earned it and then say that it all being executed with lightning speed, meaning I was good! Review or recommendation regarding both Ricky & Brent, the technician advised that... An `` employee of the neighborhood I live in they think that is! Entering your email, you have a Plummer like John! ”, “ completely satisfied with the professional in... Price first and were great company to my very positive experience from start to finish a registered of! And my drain unclogged give you a fair price company I deal with for all of our questions explained... Service ; Read more Shawn and Mr. Valerio could n't do any work without showing me the was... Flushed before I knew it, meaning I was very knowledgeable and what! Flush again Yeah the service took toilet outside and got started on out! Needed due to my family and friends outside line without showing me the price was and. Research over the internet for emergency plumbing services from trustworthy professionals quotes for us me sent. Replacement for the tub and shower in our master bath is intended to be and time.