1. leaving it plugged in may lead to the electric shocks you mentioned You may want to look at the PS4 Compatible External HDD list. What you can try is that you format the external HDD using exFAT file system then try to connect it again to your PS4, then tell me what happens. Try to unplug the external hard drive, turn off electricity on PS4 after you shut it down, and finally boot up your PS4. Does resetting the controller delete any game from my console. Otherwise, the best test you can do is to connect it to another PS4 (if possible) and check whether it works there or not. If you have everything backed up, I strongly advise to initialize PS4 and then, as the next step, update to the latest PS4 system software version. You have to choose Option 5 and press 'X' to initiate the Rebuild Database process. Firstly I could back up my ps4 and not download games to it BUT NOW the ps 4 won’t even pick up the external. My son has been using an external hard drive on their PS4 for about a year and a half now. When you first purchase your PS4, its internal storage often offers you an endless sea of gaming opportunities. Add to Trolley. But it turns on, won’t let me format. Now click on Disk Management on the left hand side. Looking for the best PS4 external hard drives in 2020? Afterwards, try to connect the external hard drive again to your PS4, and check whether the issue has been resolved or not. Try disconnecting it and then connecting it again” This happens like every week to where I have to uninstall and reinstall every game I have saved to the hard drive. Hi, I’m having an issue with my Seagate 4TB external HDD. In this case, the disk is completely damaged an unusable; there is not any way to retrieve the data back. According to your description, the external HDD might be affected by a virus. It’s brand new and I want to know I didn’t waste my money. i only ever have my hdd plugged in and my ps4 dual shock controller or my phone charging would thi some how effect it? Thank you for sharing your experience. It was not a waste of time, some users will surely benefit from your experience. Game saves, screenshots and trophies will be lost and are not downloadable unless you back them up to your cloud storage on PSN. Also, I didn’t know if I needed to clarify, it’s a western digital easy store 4tb drive. It was reported by some users that this drive didn’t work well with PS4, I cannot really verify that, but you better avoid it then. Find helpful customer reviews and review ratings for Seagate (STGD2000100) Game Drive For PS4 Systems 2TB External Hard Drive Portable HDD – USB 3.0, Officially Licensed Product at Amazon.com. 3- Re-install PS4 system software or update it to the latest version. In all cases you can’t access it via PC because it’s fully encrypted by PS4 system. Press question mark to learn the rest of the keyboard shortcuts. If it works fine on a PC, the problem then is with your PS4. Here’s what I have: USB ports are working on my PS4, controllers charge, phone connects and charges, other storage devices connect. PLEASE HELP. You’re my only hope. Formatting HDD using computer Hello my segate HHD 1 terabyte is saying it is on while plugged in my PS4 but it is saying nothing is plugged in because my games will not open saying i need it be plug it in. So make it the last option if you don’t have a means to backup your games externally. Greetings. I have the Seagate 5TB external hard drive. Or would it be safer to just safely unplug it when i am done gaming? I won’t be able to hook it up to a friends system for a least a week. So after alot of messing around I was able to get it to work by just plugging it into my computer. Among several external hard drives, Seagate external hard drive is mostly used by a large number of people all across the world, because of its good performance. Hopefully this will work now. But what I care most about is: does your PC recognize it once you plug it in or it acts like nothing is there, or that a defective drive is connected to it? If not, come back and we’ll suggest some solutions related to backing up your external hard drive. In such case, you can apply professional hard drive software to diagnose your hard drive. Any advice would be greatly appreciated. If it does successfully recognize it and correctly determine the actual storage capacity, then it’s the hard drive that causes the problem. Yes, it’s possible with the latest PS4 software update. You can do nothing here but format the external hard drive. Well I’ll plug it back in, the light will turn on (solid blue light) but it keeps saying “USB not connected”. The las USB device you connected to this computer malfunctioned…”. Thanks for your nice compliment, I appreciate it. If it doesn’t work, try to re-install the whole PS4 system software. And yes, reinitializing your PS4 will wipe all stored data. If your PC could recognize it properly, then most probably it’s a system error from your game console. Hi there, sorry but how do you “rebuild” the PS4 database? I tried to plug it into my PC but it does not get recognized either, so I am not able to do a full format. The extended storage still beeps and it makes this weird “creaking” noise (best way I could describe it). You need to have a PlayStation Plus account if you are planning to perform the backup via a cloud environment. Is there any way to fix this?? In Windows 10, right-click on your external HDD icon and choose Properties. Most probably your external hard drive is formatted with either FAT32 that consumes lots of storage space or NTFS which isn’t recognized by PS4 System. Archived. I have tried everything other than a full rebuild, is there a better fix? And yes, if you have taken a backup of your system storage via the Backup & Restore utility in PS4, you can easily restore the data after initialization. I keep most of my games on there ((probably a bad habit) and also use my PS4 to stream movies or shows through the Internet Browser app when I get done playing games at night. I don’t have any other USB flash drive to use on the one that spazzed out. In order to perform the full format thing, just connect your external HDD to a PC, right-click on it and choose “Format” from the sliding menu. Great New Price. When you leave a mechanical hard drive for so long without any use, this sometimes happens, especially if it was subjected to a magnetic field caused by other electric devices. Make sure that your external hard drive is unplugged while carrying out any of these processes. To make sure about that, try to connect different USB devices to your PS4 and check whether they work or not. I mean when I check it in the PC? The light on the hard drive works. But see, let’s better diagnose the problem. hi sir If you see that your disk is simply unallocated, you only need to create a new … I have half of my games downloaded on the external hard drive and half downloaded on my PS4 so I would really like to be able to fix the problem. There are several different types of PS4 hard drive failure. .. You’re supposed to do so directly, as a second step, then connect the external hard drive. It mostly does but not always due to various imperfections in the material and/or the way it was written at the time. You need either a desktop external hard drive or an external SSD (too expensive). Does this mean the USB ports on my PS4 are both fried somehow? In most cases this will fix that error. Is there anything I can do now besides getting a new drive? 3. I also plugged it into another ps4 and it’s still not able to be read what could he the issue? I have tried all troubleshooting suggestions from restarting, holding the power button for 10 seconds, and plugging it into a different port. Because mechanical hard drives decline by time and they need a full format every year or two to restore the lost performance. I then noticed all the games weren’t downloading anymore and the drive wasn’t being detected. It’s a system file conflict issue. First, connect your external hard drive to a PC and check whether it recognizes it or not. If none works, you may need a third party utility such as EaseUS Partition Master. Tell me then what you get. If it doesn’t work either, your hard drive has completely died and you must prepare for the funeral. If you confirm that it’s the PS4 system itself, you better initialize PS4 and install PS4 system software from scratch. Looking for the best PS4 external hard drives in 2020? Just wanted to update. My PC recognizes my external hard drive and my PS4 usb port works fine (i put some screenshoots from the ps4). If not, you have to full format the external hard drive, as it might suffer from bad sectors or corrupted system files. “I have got a 2TB USB external Seagate hard drive, formatted with NTFS and I want toemploy it to backup my PS4. Step 1:Â Start with switching off the power button on the PS4 to make sure that you have access to the Safe Mode. I bought a Seagate 1TB BACKUP PLUS USB 3.0 SLIM – STDR1000100 and I it also showed up as 144115.2TB on the ps4. !, it stopped recognising by PS4 as external storage because somehow it started showing capacity on this drive as 144115.2 TB, what a joke! I upgraded to 7.5 and now the PS4 does not see my external drive. Hi. Restarting the system didn’t help. 2TB SeaGate External Hard Drive not working after update. Today I got on to play jak 2 and it said cant start app so I looked at the error code and it says to reinstall the game I got to my external HDD it disappeared and says less than one gig and its wanting me to format it before today I had about 60 free gigs also my pc is stupid and wont load the storage device up not even when I first bought it… almost all of my games i play are on there and somehow 60 gigs got used up and it wont repair like normal if the power goes out I’d rather not have to format it and i know it’s only doing this because the less than 1 gig left thing because the ps4 wont let you start a game unless there is a certain amount of free space open, Hey i have a seagate game drive for ps4 2tb i played a game like 1hour ago and i turned my ps4 back on and it said the device can not be used. My concern is Add to wishlist. Update Your Xbox One. Alternatively, you can use a USB hub to connect your hard drive to your PC instead of connecting it directly. Absolutely. There is a way to restore the same. Connect extended storage device it is installed on. Follow the instructions on this article. Lots of people use Seagate external hard drive to save games and apps for Xbox One. I’ve been using an external WD My Book (4TB) for months now. I have formated the hdd on a Pc but the issue happens again. Hello, Cross verify that your external hard drive is compatible with PS4 standards. Step 6:Â Then connect the external hard drive to it while it's in off mode. On the the game I play it gives me the message. Install and run this software. Back when these consoles first launched, … Won’t allow me to reformat or used as extended storage. I’ve tried to shut it down disconnect and reconnect USB hdd cable, bought a new cable and it still says USB not connected. Tip: Maybe your Seagate external hard drive beeps 11 times but not recognized with a flashing light or you meet hard drive beeping and not booting. Lots of useful info here. Try to connect your external hard drive to the other port and see whether it works or not. Ever since this dashboard update my Xbox has not been detecting my external hard drive. I have a big game in it ( RDR2) & I don’t want it to be deleted !! Tell me whether this fixes it for you or not. Usb 3.0 maxone storage “cannot be used. So if it is the external drive then how hard is it to get memory moved off the broken one to the new one?? If there are any greyed entries, right-click on it and select Uninstall; According to my experience, this is an error in the PS4 system itself, not the external HDD. So even if I backed up all of his data, reformatted his HDD, then tried to reinstall it I’m looking at a 50/50 it still wouldn’t be recognized? You have to perform a FULL format (not quick format) on a PC. Seagate® Game Drive for PS4 STGD1000100 1-year limited warranty. I got a new cord thinking that was the original problem. In both cases this needs a technician to fix it. Went to PS4, got recognised, it was using it as USB Storage device, unable to format it as extended drive. Eventually, if none works with you, you need to initialize PS4. Connect your External HDD to your PC and check for any damages. Thirdly, don’t connect the drive via a USB hub, rather connect it directly into the USB port. This will do the job perfectly and maintain your external HDD lifespan. After the installation was done, and after I connected and disconnected the HDD several times, I restarted the PS4 and it recognized the HDD, but it said that it should be formatted as external storage (or something like that), so I clicked the only option that was available (“yes”), but nothing happened. I am sorry, but I can’t help you with MAC, as I use Windows OS. It is urgent to fix a not working Seagate external hard drive, at the same time, to recover critical data from it. I did already plug it in to a PC and the PC confirmed that the drive was working just fine. I left everything plugged in all night, nothing was disconnected but there was a message saying that the hd had been disconnected incorrectly. It may be damaged or malfunctioning which requires that you take it to a technician. I tried the rebuild database but still nothing (not the full reset). I unplugged it and plugged it back in, the light came on but it still wasn’t being detected on my PS4. But it doesnt gives me the “you can safely remove…”. Do I need to pick up a new one? Any suggestions? Ok so system is updated, it is plugged in to the usb slot and checked it on pc, seemed ok! What can I do cause I downloaded my games to it and if it deletes them I’m screwed cause I bought them and downloaded from ps network. We can’t get anything on our ps4 like Hulu, etc. My 4 tb Seagate worked for a little over half a year, fell from about a 1.5 feet. This is highly recommended. When I check the capacity of the drive it tells me it’s 144115.2TB would this have any affect/is it reading the size wrong? Once the process is complete, turn off PS4, connect your external hard drive, plug the external hard drive into PS4 and finally turn on PS4 while the external hard drive is connected. According to your description, most probably it’s the drive’s motor that’s not spinning properly. So, i was playing Spider-Man and the game crashed, so next thing i do is close the game but the entire system get crashed for a minutes and now ps4 wont reconice my external hard drive what can i do? So, it's essential to make it works fine all the time. You don’t have to rebuild the database while the external hard drive is connected to PS4. The external hard drive might be the culprit. The little blue light is not coming up anymore, although it feels that the drive is working if I touch it. Resolution, sometimes having issues te brilliant idea to rebuild PS4 database and already! 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