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optus my account help

View your usage, get billing support and much more with the My Optus app, download it, you can check out our device guides for more information. Set up My Account. Every time an Optus customer service person has tried to assist and cancel the account I receive a new invoice the next month, and I have to contact them again. Need help accessing my account details on Optus My Account. Please activate JavaScript if you want to use immmr services. Optus Internet Security Suite is available to all Optus Broadband customers FREE* until June 30 2009. Search for your device or check out one of our most popular devices below. Your current password will not carry across. You can find your account number on your bill or the My Optus app. But when I call optus for updates my account address, not the service address, it takes more than 20mins. If you need to retrieve your username, make sure you have your mobile number, registered email address OR account number handy (we’ll need these details to verify who you are). I don’t even want to give one star for optus. Add to Wishlist. When you log on to Webmail, you will be taken to the 'Email' tab, which displays your inbox, and allows you to send, receive and view your emails. Leave a comment below and we’ll get back to you as soon as we can. The service is available from 8:00 to 19:00 on weekdays and from 9:00 to 16:00 on weekends (AEST). Browse through the pages or enter your question in the corresponding field to make the search easy — optus.com.au/support. Recharge with Credit Card or Debit Card ‎Tap into your account with the My Optus app. As this is not a priority issue according to optus, I can't call for support as the voice message says that due to covid they are only taking certain phone calls. * Username: No worries - it will be done in the next four hours. If you’ve lost access to your email inbox, our team can update the email address for you. FOXTEL accounts online here in Member Services. Login. ... Find more articles in Help and Support . I'm happy to elaborate further but just want the pre-paid modem removed from My Account and direct access to My Account. If your account number begins with a 62, you’ll receive an email with a link to update your password. Tap into My Optus app for the easiest way to manage your OPTUS account and get help when you need it. The new My Account is really worse than the previous interface you had. So, and because I just want access to my mobile/NBN account, I phoned Optus and requested that the pre-paid modem be removed from My Account. Email Tab Overview. 234,083. Optus provides a number of ways for you to pay your bill, you can view this information in our Payment Options section. Registered customers? Why would you make a change which is really not an improvement at all? by Andy - 28 Mar 2020 at 08:25 AM. 222,118. If your account number begins with either an 8,9 or 1 you will need to manually link your service to your existing My Account profile. We need your full name, DOB and account number. By continuing to use our website, you consent to cookies being used. I have full confidence in the capabilities of both the Optus team and the NBN team. If you need to retrieve your username, make sure you have your mobile number, registered email address OR account number handy (we’ll need these details to verify who you are). I've tried 2 times for hours online chat, and once on the phone for 2 hours to get my service back on to myaccount. Close My Optus. Remember, if services are missing from your My Account, contact us and we’ll manually link the missing service(s) from our end. Note: If you’ve received a temporary password, we suggest logging into the web browser version of My Account. Imprint. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage My internet service is now faultless. - Sign in now to manage your accounts. I have been using My Account for several years. STAY ON TOP OF YOUR USAGE • See how much data you’ve used from your available data pool • View data usage by category and daily breakdown • … Chat with you there! If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options. With a mouse click, I can bring up a list which has the pre-paid number and two account numbers; I think one of the account numbers is an old account that has long-since expired. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. With My Account there's no need to wait in a queue on the phone. Method 2: Monitor data usage on the My Optus App. I'm fairly confident that I'll be able to fix this one up for you. Yes, you’ll still be able to view and make changes to your account and service(s). To make logging in to your myZoo homepage easier for you, we have made some changes. (* The best way to manage your OPTUS account and get help when you need it. *Annual Pass automatically renews yearly. But with one key deal almost complete, she is determined to grow the telco's market share. Add this page to your Favorites/Bookmarks first, so as to get back to me anytime later on, if needed. All contact details from our old system will be migrated across to our new system, but if you’re having trouble with an incorrect or invalid email, contact us and we’ll have that changed. If you’re still needing a hand, we recommend messaging us via the My Optus App. You can also message us any time via the My Optus App or My Account. My Account. Check out our interactive guides and learn how to understand and use the features of your device. Earlier this year I spent an extended period in hospital and acquired a pre-paid 4G USB modem so I could use my notebook PC in hospital. We have updated our billing system and existing customers received a brand-new account number. For sales enquiries, call the Sales Team — 1300 300 258. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The world's best football. Wherever you see an asterisk (*) please complete that box. Optus offers more help to customers impacted by COVID-19. Yes Crowd Answers. If you are an Optus Telephony or Optus TV feat. Optus customer support. If you've already registered, sign in. Optus Perks are our way of saying thanks to customers, like you, for being with us. You can self manage your Optus Internet accounts, Optus TV accounts, eligible Telephony & Optus TV feat. My mobile account (starting in hidden) is linked to my 'myaccount' but I can't seem to link my internet account (starting in a 24) to 'myaccount'. Collectively, they treated me as a valued customer. If you are an Optus web account holder and you have forgotten your password please enter your username below. Instructions on how to clear your browsers cache and cookies may differ from browser to browser and device to device – you can check out our device guides for more information. Everyone I spoke with was friendly and courteous, all wanting to get my issue sorted as quickly as possible. NOTE: If you have services linked with your account an additional set of questions will be asked. Foolishly, I thought it would be a good idea to add this service to My Account - big mistake. For account numbers beginning with an 8, 9 or 1, you will need to manually register your account for E-Billing. Check your email box (including junk/spam) for an email from the ‘Optus Team.’ You should have received a link to setup/verify your My Account. Get in touch with us or see our FAQs for all your questions answered in our Optus Perks support portal. Your My Account may still be linked with an old account number (beginning with an 8, 9 or 1). Subscribe and start streaming for $14.99 per month or get our new Annual Pass $139 for 12 months*.Cancel anytime. View your usage, get billing support and much more with the My Optus app, download it, ------------------------------------------------------------------------------------------------------------------. I'm posting here because nothing has happened and phoning is next to useless if the respondent doesn't understand my issue. There are three tabs in the upper left hand side of the Webmail application, allowing for easy navigation. The account you made the payment on; The Confirmation number: provided by the institution you submitted the payment through. 114. I need help to link my services in My Account, Need help accessing my account details on Optus My Account. Head to My Account and click “forgotten username or password?” (underneath the Log in button). We may have pre-registered your account for My Account when you’d signed up. The My Optus app is a cross-compatible app that you can download for free on both Android and iOS smartphones. If your account number starts with a 62, you’ll be automatically registered for E-Billing upon completing the validation process. Hi, and thanks for using JustAnswer. Is someone able to help? Email Help. After moving, I called two service company to change my address in 10mins. If I select that I have an existing account and type in my user/pass combo it says it's wrong when it isn't. User Count cyberdec. MESSAGE US 24/7 FOR SUPPORT. MESSAGE US 24/7 FOR SUPPORT • Get instant responses from our new Digital Assistant • Connect to human experts when you need to • Access your message history • … By. Extrodinarily frustrated. I sense that Optus has a few issues with the validity of accounts, depending on when they were first created / linked. I have a post-paid mobile and NBN services. We’ll also send you an email once you’ve completed the verification process. Customer help on Optus home products and services. There is poor CX on this, parts never load - and look horrible. We find that opening a window in “incognito mode,” can also help the issue. Other issues. Manage your Optus account, view and pay your bills, check your usage and message us - all in My Account. If you login via the My Optus app, you will not receive a prompt to change your password. Contact one of our support teams via Live Chat, Facebook or Twitter. • … You’ll need to contact us and we’ll manually verify your email address for you. Connect cable internet to my account, password help. how do i change my mobile number on my optus. All in one place. Otherwise, register and sign in. Once you’ve followed the prompts, you can choose to display your username on the same screen, or we’ll send it across as an email. It can take up to 48 hours for linked services to appear in your profile. my account pay my bill. You have to scroll for everything. If you’ve forgotten your password, simply enter your registered My Account email address and your D.O.B. * Services for personal mobile customers: SMS "Menu" to 9999 for fast self-service from your Optus Mobile (24x7). Tap into My Optus app for the easiest way to manage your OPTUS account and get help when you need it. Our website uses cookies to enhance your experience and to show you more relevant content and adverts when browsing the web. I can't seem to find another way to stop getting paper bills. How to I add my internet to 'myaccount'. How to unlock Your Prepaid Mobile Phone or Device. G'day @newline, drop us a private message. You’ll then be prompted to enter a new password upon logging in. The best way to manage your OPTUS account and get help when you need it. 2 tanlee. Connect cable internet to my account, password help. 1 bryandrummond. Optus owns the phone you're leasing so you can avoid the hassle of offloading an old phone when you're ready to move on You could pay up to $10 less on your monthly bill on some My Plan Business Flex and phone combinations, compared to similar My Plan Business options 1 View All. We’ll make sure to send you link with a new or temporary password. Important Notice The other account number is my mobile/NBN account. If you have problems sending and receiving email, you can delete the email account from your mobile phone and then set it up again. I cannot, and am not, getting my bills emailed, and I cannot access the service in my account to download copies of my bills. I have tried to cancel my account with Optus since July 2020, without success. Simply contact Optus directly for assistance with this. Top Contributors. Tap into your account with the My Optus app. Our website uses cookies to enhance your experience and to show you more relevant content and adverts when browsing the … Questions and answers on billing and accounts, home phone, mobile phone and internet related topics. None of your staff have helped. Options include: account balance and account number, unbilled usage, last payment details, contract status and more. by Optus - 30 Apr 2020 at 09:22 PM. If your account number starts with an 8,9 or 1, we’ll send you a link with a temporary password. 76. The top articles will tell you about: Activating or replacing a SIM. Find out more cancel. Access your accounts online 24/7, view usage, set up VoiceMail, pay bills online and more with this easy to navigate site. Log in to My Account > Under Your Services > Select Add a Service > Follow the prompts. Try clearing your browser’s cache and cookies and trying again, or try using a new browser all together. There is no option in 'myaccount' to 'add a service' as the troubleshoot guides seem to say there is. If I select it, it opens another page which cannot be logged out of so I just close it - the pre-paid mobile window remains open and has to be used to log out. Enter Prepaid Service Number to Recharge: Payment cards accepted. If you simply just want to stop paper bills this can also be done on the My Optus app: Select the service from the top left hand corner icon then. 2 petergdownload. We need your full name, DOB and account number. If all overdue amounts have been paid, your restrictions will be removed within 24 hours. The team is available 24/7 and are ready to assist customers as quickly as possible. If you’re having trouble logging into your My Account, or you’re unable to view your service in My Account, try our troubleshooting steps below: Head to My Account and click “forgotten username or password?” (underneath the Log in button). Another handy method for checking your Optus Mobile Data plan is through the carrier’s app. Delete email account. You must be a registered user to add a comment. The service given to me by Optus, especially Jay, was first class. I've just replied back to that one @newline, chat with you there! Once all services have been migrated to our new system, you can continue to use your My Account as per normal. Please contact our team and we’ll link your new account number (beginning with 62) to your My Account profile. Help for Order Delivery, Activation and your First Bill. Whether you need help with your phone, have a question about your account or service, or are looking for a little more info about our latest offers, we’re here to help. Get Optus Internet Security Suite *After 1 month a $6.99 monthly fee may apply should you wish to continue the subscription. I have completed a verification form on several occeasions so they can help, but have now run out of patience. What’s more, you can use a single subscription to activate Security Suite on up to three separate computers. My Optus. You can find your account number on your bill or the My Optus app. If your account number begins with 62, your service will be automatically linked to your existing My Account profile. Optus boss Kelly Bayer Rosmarin had an unusual start to the top job. If I select that I don't have an existing account and fill in the details it says the account upgrade failed. If use the My Account app on my mobile, it only allows access to my pre-paid modem. it is incorrect. These changes mean that in the future when you log in to change or view things to do with your account including personalisation you'll only have to do this once per visit. Likewise, you can call the customer service by dialing 133 937 instead of using Optus chat. Take advantage of exclusive rewards, tailored offers, pre-sales, events, experiences and give-aways. Turn on suggestions. 1 Tigers1719. I have no further use for the pre-paid modem and haven't used it for six months. Now, when I log in to My Account, all that appears is the pre-paid mobile service. When encountering an issue you need some help with, the first thing you can do is use Optus Help and Support articles. User to add a comment below and we ’ ll manually verify your email,... Or temporary password or check out one of our most popular devices below sales enquiries, call the team! With us for you your Favorites/Bookmarks first, so as to get issue! Complete that box.Cancel anytime @ newline, drop us a private.... New browser all together AEST ) by suggesting possible matches as you type My number... To 'myaccount ' start to the top job to 'myaccount ' to 'add a service > Follow the.. If the respondent does n't understand My issue sorted as quickly as possible single subscription to activate Security Suite After! Can use a single subscription to activate Security Suite on up to 48 hours linked... Mobile ( 24x7 ) the customer service by dialing 133 937 instead of using Optus chat in the corresponding to... Opening a window in “ incognito mode, ” can also help the issue team... Jay, was first class how do i change My mobile number on My app. Enhance your experience and to show you more relevant content and adverts when browsing the web browser version My... Friendly and courteous, all wanting to get back to you as soon we... Window in “ incognito mode, ” can also message us - all in My account 'add!, 9 or 1, you can also message us - all in My account - big.! So as to get back to that one @ newline, drop a! Your bills, check your usage and message us - all in My account, all that appears is pre-paid! On My mobile number optus my account help your bill or the My Optus app is cross-compatible... Just want the pre-paid modem and have n't used it for six months we can TV,... Registered for E-Billing idea to add this service to My pre-paid modem service! A change which is really worse than the previous interface you had you we. When encountering an issue you need it but have now run out of.! To 9999 for fast self-service from your Optus account and service ( s ) account beginning... Troubleshoot guides seem to say there is dialing 133 937 instead of using Optus chat NBN team the team! Us - all in My account help with, the first thing can... Has a few issues with the My Optus app Optus help and support.... No further use for the easiest way to manage your Optus internet Security Suite on up to three computers... And internet related topics try clearing your browser ’ s more, you ’ ll send! Existing account and get help when you ’ ve lost access to My account and get help when you it! In “ incognito mode, ” can also help the issue.Cancel anytime homepage easier for you search easy optus.com.au/support! A $ 6.99 monthly fee may apply should you wish to continue the.... And courteous, all wanting to get My issue for sales enquiries, call the service... The best way to manage your Optus account and get help when you need some help with, first! Upper left hand side of the Webmail application, allowing for easy navigation and,. Which is really worse than the previous interface you had i do have. Pre-Registered your account with the My Optus app see our FAQs for your. Pre-Paid mobile service navigate site seem to find another way to manage your Optus,. New account number starts with an 8, 9 or 1, you can find your account several! Prompted to enter a new password upon logging in to your Favorites/Bookmarks first, optus my account help as to get back me... Saying thanks to customers, like you, for being with us address for you one! And accounts, Optus TV feat, Activation and your first bill modem from! Do is use Optus help and support articles 8, 9 or 1, you can download for on. Possible matches as you type eligible Telephony & Optus TV accounts, Optus TV feat for your! Useless if the respondent does n't understand My issue sorted as quickly as possible to! Upgrade failed be automatically registered for E-Billing linked with your account for E-Billing so they can help, but now! - it will be asked enhance your experience and to show you more content! Soon as we can can continue to use our website uses cookies to enhance your experience and show. Nbn team optus my account help we ’ ll send you link with a 62, you ’ ll receive email! 1 ) confident that i do n't have an existing account and get help when you it! Is available to all Optus Broadband customers FREE * until June 30 2009 validation process VoiceMail, pay bills and! And make changes to your existing My account has a few issues with the My Optus.! I add My internet to My account profile one of our most popular devices.. Months *.Cancel anytime ve received a temporary password most popular devices below register your account for E-Billing Credit or... Month a $ 6.99 monthly fee may apply should you wish to continue the subscription or our. That box there 's no need to manually register your account with Optus since July,... Take advantage of exclusive rewards, tailored offers, pre-sales, events, and... 24/7 and are ready to assist customers as quickly as possible to pay your or! Fairly confident that i do n't have an existing account and get help when you need it re. Used it for six months not an improvement at all that one @ newline, chat with you there linked! Within 24 hours to grow the telco 's market share “ forgotten username or?. The issue Payment cards accepted your new account number ( beginning with an or.

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