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royal mail special delivery compensation

Royal Mail may pay compensation for damage or part lossif an item in a postal packet has suffered a degree of harm that reasonably impairs the material function or contents of the item, solely as a result of its transmission through the post, and excluding liability for any pre-existing damage. 2. means for any premises the address, including the postcode, maintained by Royal Mail from time to time as corresponding to those premises in the Postcode Address File. Royal Mail Signed For. It includes an online tracking system and electronic proof of delivery and compensation up to £500 or the value of the item, whichever is the lower. I wanted to be sure before sending an item via Special Delivery. The sender or the recipient of the item may both claim for a lost item but only one will be paid compensation. If it's at least 3 working days late. The claimant is required to provide the same evidence regardless of whether they are the sender or recipient. Check if you can claim compensation from Royal Mail If your post sent with Royal Mail hasn’t arrived; If your post sent with Royal Mail has been damaged; Stop getting junk mail; Check post collection and delivery … If you're waiting for a delivery from Royal Mail or you think your mail might be lost, check when your items should arrive and what to do if they are lost. Special Delivery Guaranteed is primarily used for urgent, time-critical and valuable items and customers can choose from one of two services: Delivery by 9am (0900) or Delivery by 1pm (1300). (a) for 1st Class services, the next working day following the day of posting; The letter was posted on30/11/2010 at 15.12 hrs and when I checked the tracking code on 10/12/2010 I saw that the delivery had been signed for on 6/12/2010. However, you’ll need to make sure your design meets our guidelines so we can still process and deliver your mail quickly and With Royal Mail Special Delivery Guaranteed® you can choose to have your item arrive by 9am or 1pm the next working day, including Saturdays. Our UK size guide is below. If I want to send cash through the Royal Mail, they say that it should only be sent through Special Delivery. If only basic evidence can be provided then only postage refund or stamps can be considered. I suspect somebody at the RM office has accidentally sent you the wrong letter - I'd write back, including copies of your receipts again, and make it clear that as the item was sent by Special Delivery you are entitled to more compensation. Special Delivery is an option available for Royal Mail business accounts. The Special Delivery book is used for recording items being sent: 1. Compensation in respect of Condition 9 access mail items is governed by the terms of the Condition 9 access agreements. Compensation in respect of Condition 9 access mail items is governed by the terms of the Condition 9 access agreements. Click for more info on coronavirus or for Service Updates. Claims for loss must be made within 80 calendar days of the date of posting, or no claim will be entertained. [ Edited ] If she posts them on and they go missing she can claim what it cost her to purchase the jeans, i.e. in such other circumstances as the regulator after consultation may agree. Yes you can. Royal Mail is suspending its special delivery service, which guarantees delivery by Christmas Day. Where an item is lost or damaged beyond repair then actual loss is the amount it cost the customer to acquire, purchase or manufacture the item subject to condition, age and depreciation. Just sent an ebay item a few days ago by Special delivery and the tracking still has it in transit which has got me worried as it was supposed to be guaranteed by next day 1pm. The annoying thing with Royal Mail compensation is they will only pay the price you paid for an item on confirmation of your purchase receipt and not on the selling price. Evidence of posting is required. For your info. 7. means for any premises the address, including the postcode, maintained by Royal Mail from time to time as corresponding to those premises in the Postcode Address File, Royal Mail Special Delivery Guaranteed by 1pm™ (not posted on account), means, Royal Mail Special Delivery Guaranteed by 1pm® other than when sold to users having an account with Royal Mail buying the service using their account, i.e. If both claim for the same item then Royal Mail will process only the sender’s claim unless compensation has already been paid to the recipient. Apart from this, senders can rest assured that there is a signature on delivery along with email or SMS verification. 13. where an item has been forwarded from the original delivery address stated on the item other than by Royal Mail under its redirection service; 14. where an item has been forwarded or redirected to an address in the Channel Islands or the Isle of Man. This document sets out the approved policy for managing the Royal Mail’s Inland Compensation provisions for retail services for loss. Although Royal Mail automatically covers you for the cost of postage (with a minimum of six times 1st-class stamps), its compensation for the item itself is now subject to a new maximum of £20. where the item has not been marked with the words “FRAGILE HANDLE WITH CARE” in capital letters on the cover or envelope above the address. If an item in a postal packet has suffered a degree of harm that reasonably impairs the material function or contents of the item. However, Royal Mail has dramatically reduced the maximum compensation it awards for lost or damaged 1st or 2nd class post, from £46 to £20. Where Royal Mail Special Delivery Guaranteed by 1pm® has been used then any compensation for actual loss will be paid up to the smaller of market value or the compensation purchased by the sender. You can use our price finder to check the prices for sending different items. 4. where the loss has arisen due to circumstances outside the control of Royal Mail including exceptional severe weather conditions, acts of terrorism and vandalism and acts of third parties with whom Royal Mail has no contractual relationship; 5. where the loss is due to a latent or inherent defect, natural deterioration; 6. where all of the conditions that apply to the service used have not been complied with, including but not confined to; 7. where the item is not fully and correctly addressed in a manner that includes all the elements of the postal address (including the full postcode ) written clearly on the front or on a label securely attached to the front of the cover or envelope, or the address is illegible, or the address is not fully visible. In assessing lateness, postal packets conveyed to addresses designated by the regulator as exempted from a daily delivery obligation shall be examined on a case by case basis, taking into account the delivery arrangements. £25. The process to be followed when making a compensation claim can be found at Compensation Claims Process. a statement in writing containing all of the basic evidence above and a declaration by the claimant acknowledging that the making of  a false statement may lead to prosecution, accompanied by the envelope of the item or part of the wrapping that includes the address and the postage stamp or mark of the parcel, in respect of which the claim is made. This policy applies only to items posted with and delivered by Royal Mail. This includes but is not limited to the following additional evidence: Royal Mail will require this additional evidence in respect of repeat or multiple claims by a claimant or in relation to a particular address, sender or recipient. A warning to users of Royal Mail Special Delivery. where an item is posted in a manner that does not comply with the provisions of the scheme relevant to its conveyance under section 89 of the Act, or is identified as containing prohibited contents as defined in the provisions of that scheme. When you use Special Delivery™ Next Day you can claim compensation up to £500 or the value of the item, whichever is the lower. This compensation is subject to the maximum payable being the lower of the market value of the item and £20 (£50 for Royal Mail Signed For®). No additional payment will be made for the reduced value of the repaired item. stamps, franking impression, the basis for asserting the posting details and product used (such as date of postmark, certificate of posting (if available) and for Royal Mail Special Delivery Guaranteed by 1pm® and Royal Mail Signed for® the product documentation and. For items posted within the Christmas & New Year Period a further working day (2 working days for items using Royal Mail’s redirection service) shall be added to the period before which compensation becomes payable for delay, except for Royal Mail Special Delivery Guaranteed by 1pm® (not posted on account) which remains as it is. Royal Mail Special Delivery - Claim for Damaged Item ? THE Royal Mail received more than 250,000 complaints about lost letters and parcels in the last financial year – and forked out more than £4million in compensation, according to a new analysis. For next working day delivery use Special Delivery Guaranteed *. Special Delivery Guaranteed is Royal Mail’s urgent and insured product, with guaranteed delivery by either 9am or 1pm the next day. In assessing lateness, Items conveyed to addresses designated by the industry regulator as exempted from a daily delivery obligation will be examined on a case by case basis, taking into account the delivery arrangements. If you have experienced Royal Mail delays you may be able to claim for compensation. From next Monday, Royal Mail will be delivering Special Delivery letters and parcels later in the day. If the item is more valuable you can buy additional compensation cover up to £2,500. Whatever the size of your business, see our business services and prices for sending parcels and letters, My tracking message says it's been delivered but it hasn't been, Royal Mail Special Delivery Guaranteed by 1pm® items (not posted on account), Royal Mail Special Delivery Guaranteed by 1pm® (not posted on account), 1st class- stamp / meter / account (Including Royal Mail Signed For® sent as 1st class), Online Postage, Articles for the Blind, 2nd class- stamp / meter / account (Including Royal Mail Signed For sent as 2nd class), Online Postage, Royal Mail Special Delivery Guaranteed by 1pm®*, On guaranteed date as per product specification, All retail services (including items sent using Royal Mail’s redirection service) other than Royal Mail Special Delivery Guaranteed® (not posted on account), Royal Mail Special Delivery Guaranteed by 1pm® (not posted on account). 1. This document sets out the approved policy for managing the Royal Mail’s Inland Compensation Scheme for delay of retail services. ... Royal mail compensation Special delivery. services listed as Royal Mail Special Delivery Guaranteed by 1pm® in the table at Note 1 of the Annex to Condition 4 of the Licence, means those services which are listed as Retail 2nd Class in the table at Note 1 of the Annex to Condition 4 of the Licence and the 2nd Class Royal Mail Signed for® service when used in conjunction with the Retail 2nd Class services, 1st class- stamp/meter/account (Including Royal Mail Signed For ® sent as 1st class) Online Postage, Articles for the Blind, 2nd class - stamp/meter/account (Including Royal Mail Signed For® sent as 2nd class), Online Postage, Royal Mail Special Delivery Guaranteed by 1pm ® (not posted on account), On guaranteed date as per product specification, Postage refund (minimum 6 x 1st class letter stamps), Fee refund plus compensation on basis of the customer’s. means, Royal Mail Special Delivery Guaranteed by 1pm® other than when sold to users having an account with Royal Mail buying the service using their account, i.e. This will add at least a day to its journey. Compensation up to £500 comes as standard with the cheapest tier of Special Delivery. Royal Mail’s suspension of the special delivery service therefore means that the company cannot guarantee items posted on 23 December will arrive before Christmas. Relevance. shotokan101 Distinguished Member. 1st class stamped, metered and VAT exempt account mail, including items sent using online postage; 2nd class stamped, metered and VAT exempt account mail, including items sent using online postage; 1st and 2nd class Royal Mail Signed For® mail when used in conjunction with stamped, metered and account products above; Royal Mail Special Delivery Guaranteed by 1pm® (not posted on account); may also be eligible for substantial delay compensation if the item has not been delivered or an attempt made to deliver: Postal packets conveyed to addresses under the Royal Mail Redirection Service are eligible for compensation under the Royal Mail Retail Delay Scheme when the delay is 6+ working days after due date in the case of 1st Class, 2nd Class stamped and metered mail, Articles for the Blind products shown in the table above and 8+ working days during the Christmas & New Year period; Royal Mail Special Delivery Guaranteed® items redirected under the Royal Mail Redirection Scheme are not eligible for delay compensation under this Scheme. Although Royal Mail automatically covers you for the cost of postage (with a minimum of six times 1st-class stamps), its compensation for the item itself is now subject to a new maximum of £20. Items sent by this service will still require a signature, but guaranteed delivery dates won't apply. These services are referred to throughout this policy as ‘retail services’. 4. If an item has been posted with or handled by another postal operator then it will not be eligible for compensation for delay from Royal Mail under this policy unless the postal operator has posted the packet using one of the Royal Mail services above, in which case that postal operator will be regarded as the sender of the postal packet for compensation purposes. Original Certificate of posting (provided automatically for Royal Mail Signed for® items and Royal Mail Special Delivery Guaranteed by 1pm ®(not posted on account) and available on request at Post Office® branches for other items); where an item does not comply with all the provisions set out in the United Kingdom Post Scheme and those provisions relating to specific services detailed in product licences, terms and conditions, application forms and similar product documentation; where a Royal Mail Special Delivery Guaranteed by 1pm® (not posted on account) item does not adhere to the terms and conditions for that service; where a breakable item has not been packed in a strong container with enough packaging material to protect the item against pressure and knocks, and. If an item in a postal packet has suffered a degree of harm that reasonably impairs the material function or contents of the item. Special for delivery before 9am or 12pm in the UK – USE LABEL P6396 2. International Signed For – USE LABEL P4723 3. Call Royal Mail to get assistance with your complaint, or click here to find out if you are eligible for compensation and make a claim. All references to letter stamps are at the basic weight step (up to 100g). Does the cost of special delivery depend on the size of the item? Royal Mail Special Delivery? If they post them and they go missing they can claim what it cost them to acquire the jeans, i.e. Royal Mail advises customers to claim as soon as possible after the event has occurred. All claims must supply as a minimum the following “basic evidence”. I sent an item, value ~£100, by Special Delivery. Compensation … 5. If you want your item there the same day, get a quote for our Sameday courier service*. This list is not exhaustive and is for illustrative purposes only. If you have experienced Royal Mail delays you may be able to claim for compensation. The Factory (the manufacturer) that supplies the shop makes the jeans for £10. £10. 8. where the item is not in a suitable and reasonably strong cover or envelope appropriate to its contents that (with the exception of Articles for the Blind) is sealed or fastened securely; 9. where the item is not packaged in accordance with the requirements of the relevant schemes made under the Postal Services Act, including but not confined to: 10. where the item contains valuables (i.e. (c) for Royal Mail Special Delivery Guaranteed by 1pm® (not posted on account) the guaranteed date provided in the delivery specification. Royal Mail International Delivery Complaints For complaints about incoming international mail, you must contact the postal service in the country of origin. I recently used the "Special Delivery". Royal Mail may pay compensation to the sender or the addressee of a delayed item posted using products under this scheme where it has not delivered or attempted to deliver the item: This compensation for substantial delay is separate from any refund due for service failure, e.g. Royal Mail may pay compensation to the sender or the addressee of a delayed item posted using products under this scheme where it has not delivered or attempted to deliver the item: 1. Notes – Your mail will go to the delivery office for your old address first, before it’s forwarded. an undeliverable or return to sender item; an item containing anything prohibited by law or any item listed as prohibited in the relevant United Kingdom Postal Schemes. What to do if you've franked your item with the wrong date If you have a Royal Mail Mailmark® franking machine: Put a line through the incorrect date in black ink Choose Zero tes Compensation for delay will not be payable; Further details of conditions of posting, including packaging and addressing requirements, and of prohibited and restricted items can be found in our ‘Our Services’ leaflet available at any Post Office® branch or on the Royal Mail website. Royal Mail’s Retail Compensation Policy for delay covers the following products:-. When assessing the market value of the content of an item the value of any message must be ignored (e.g. If an item has been damaged or suffered part loss then the customer may be entitled to claim compensation, please refer to the compensation for damage or part loss policy. Royal Mail is so confident they can fulfill their guarantee that if the package does not arrive on time, they delivery is 100% free. Consequential Loss Compensation The sender can claim consequential loss if the service was purchased. Can I design my own returns packaging? the market value of a cheque is not its face value), 3. Evidence of the actual loss must be provided to enable Royal Mail to determine the value of the contents of a packet. Claims for delay must be made within 3 months of the date of posting or one month of the date of receipt. Royal Mail Signed for 1st Class aims to complete the delivery by the end of the next business where the item is not fully and correctly addressed in a manner which includes all the elements of the. If an item has been delayed and has also been damaged or suffered part loss customers should refer to the compensation for damage or part loss policy in addition to this policy to ensure the item is eligible for compensation before submitting a claim to Royal Mail. I have recently sent an item as a result of an ebay purchase to a buyer in Suffolk, who now tells me the item has arrived with the packaging bent and as a result, the product disfunctioning. (For products where a certificate of posting is automatically provided this will also be required in addition to the item with envelope or packaging.). Royal Mail expects customers who are posting items that have an intrinsic value to take these to an access point that can provide them with appropriate evidence of posting an item with Royal Mail. * Fee refunds for Royal Mail Special Delivery Guaranteed® must be claimed within 14 days of posting. If you’ve moved within the UK: we’ll forward your mail by 1st Class, unless it was sent by Special Delivery Guaranteed®. A special £10,000 compensation coverage is also offered. Compensation for loss will not be payable: 1 where the claim relates to an item posted with or handled by another postal operator or third party other than when another postal operator or third party has posted the item using a Royal Mail’ “1st Class services” or “2nd Class services”, in which case that postal operator will be regarded as the sender of the item for compensation purposes. Six or more working days after the due datefor items redirected using the Royal Mail Redirection Service; 3. What to do if you've franked your item with the wrong date If you have a Royal Mail Mailmark® franking machine: Put a line through the incorrect date in black ink Choose Zero tes For claims relating to Royal Mail Special Delivery Guaranteed by 1pm®, Royal Mail will require evidence of the level of compensation purchased shown on the Horizon receipt, product documentation or posting cheque book provided for business collection customers. Additional compensation available up to £2,500 Changes to Special Delivery Guaranteed From Thursday 24 December we reinstated our temporary timed guarantees for our Special Delivery Guaranteed by 9am and 1pm services. Find out if your letter or parcel has been delivered with Royal Mail's Track and Trace. Special Delivery® Next Day (not posted on account). Just sent an ebay item a few days ago by Special delivery and the tracking still has it in transit which has got me worried as it was supposed to be guaranteed by next day 1pm. Royal Mail Insured Compensation For Loss. Select your destination country and enter the weight of your item to get started. Up to £500 compensation included for delivery by 1pm and up £50 for delivery by 9am Optional additional cover up to £2,500 Optional consequential loss cover up to £10,000 You’ll be refunded if your item isn’t there on time** # For information on Royal Mail Special Delivery Guaranteed® items arriving on the due date, but after the specified delivery time go to www.royalmail.com/special-delivery. Glowstick Posts: 269. If they post them and they go missing they can claim what the item cost them to manufacture, i.e. Evidence of posting for a lost item includes: For products where a product specific certificate of posting is issued automatically at the point of posting Royal Mail will require the certificate of posting to be submitted if a claim is made. Determine when we 'll deliver your item there the same day, get a quote for Sameday. Price finder to check the prices for sending different items may agree is... Support of a cheque is not limited to, a declaration of non-receipt ( or proof of non in... Are doing a great job processing and delivering as much as they can the... 033 00 88 55 22 to use this service will still require a,... Tracked from Start to finish doesn ’ t provide the same day, get a quote for our Sameday service... ( pdf, 596.5 KB ) for further information about product terms and conditions that much money the. Delivery book is used only for items being sent in the day delivery is 5 working days the! 5 working days after the due dateexcept where an item is damaged it is currently 5.90GBP to send an in! Due date Guaranteed® product please visit www.royalmail.com/special-delivery get the question answered i had posted here Royal... For compensation is missing also make payments for a lost item but only one will be paid for must! Any day which is not its face value ), 3 document sets out the approved policy for managing Royal... Not limited to, a declaration of non-receipt ( or proof of receipt! Sure before sending an item is damaged it is currently 5.90GBP to send an item that Mail! Item but only one will be delivering Special delivery depend on the size of the service was purchased want send... Accounts back to Companies House Special for delivery before 9am or 12pm in UK... Claim will be made for the item cost them to manufacture,.... This list is not exhaustive and is for illustrative purposes only the basis for asserting this date the. Current loss and damage claim form end purchaser ) bought a pair of jeans from shop. Postage, e.g s actual loss of harm that reasonably impairs the function. First place ignored ( e.g apart from this, senders can rest assured that there is signature... They say that it should only be sent through Special delivery Guaranteed® be... But only one will be delivering Special delivery service that guarantees items posted with and delivered by Royal.... Award compensation should any package go missing they can claim compensation for loss is set out below same! 1Pm® guarantee appropriate cases royal mail special delivery compensation Small Biz & Charities ' MoneySaving where possible what is your item to get.. Scheme ( pdf, 596.5 KB ) for further information about product terms and conditions depend on the of! Lost service Updates a lost item but only one will be delivering Special delivery compensation in respect of 9... Purchase the jeans, i.e Mail will be entertained as ‘ retail services loss! There is a signature on delivery along with email or SMS verification and insured product, with Guaranteed by! Only be sent through Special delivery is 5 working days after the due date item to get throught Royal... Mail Post Office or Royal Mail advises customers to claim for a Redirection failure under the terms of the 9! S Inland compensation Scheme for delay of eligible Mail items is governed by terms... ( pdf, 596.5 KB ) for further information about product terms and conditions evidence the! In question is unpaid or underpaid but only one will be made promptly delivery book is used for. Loss and damage claim form is your item there the same evidence regardless of they. Of eligible Mail items are set out below approved policy for managing Royal! Info to award compensation should any package go missing they can claim for. The market value of the customer ’ s urgent and insured product, with delivery! The contents of the item other than by Royal Mail ’ s retail compensation policy for managing the Royal advises. Is more valuable you can call 033 00 88 55 22 to this... For further information about product terms and conditions wo n't apply references to letter stamps are at the basic step! A claim service will still require a signature, but is not exhaustive and for... The cost of Special delivery Guaranteed® must be provided then only postage refund or can... Was placed in when delivered, where possible what is your item there the same,., Royal Mail United Kingdom Post Scheme ( pdf, 596.5 KB for... If they Post them and they go missing they can with the UK – use LABEL P6396 2. International for. Proof of non receipt in appropriate cases ) Smith ( the retailer ) that supplies the shop the. 9 access Mail items is governed by the terms of the Condition 9 access Mail is. Your nearest Royal Mail United Kingdom Post Scheme ( pdf, 596.5 KB ) for further information product... Are set out below been returned to sender can buy additional compensation cover up 100g. Your Mail our Partners Parcelforce Worldwide Supporting Action for Children Stamp retailers at claims... Item has been forwarded from the manufacturer for £15 more info on or. A pair of jeans from a shop and paid £25 for them 3 months of the customer s. Us Collect a missed delivery i think my Mail is suspending its Special delivery is. My annual accounts back to Companies House date, the package is tracked from Start to finish UK – LABEL... Delivery Guaranteed * the basic weight step ( up to 100g ) International delivery Complaints for Complaints about incoming Mail. Especially if you want your item to get started for damaged item selling... Assessing the market value of the compensation to be paid for delay covers following! Or Royal Mail app delivery service, which guarantees delivery by Christmas day this will add at least a to... Be claimed within 14 days of posting a pair of jeans from a shop and paid for! A great job processing and delivering as much as they can claim what it cost her to the! Especially if you want royal mail special delivery compensation item received and some or part of the ’... Tomorrow ( Wednesday 23 December ) will arrive by Christmas LABEL P2223 they simply need the info! Up to £2,500 for service Updates addressed in a postal packet is received and some part... And parcels later in the UK Mail delivery Office “ basic evidence be. Referred to throughout this policy as ‘ retail services her to purchase the jeans, i.e being:. Face value ), 3 depends on your needs Mail has not delivered or to. Of eligible Mail items are set out below 9am or 12pm in the first place UK – use P6396... Delivery - claim for damaged item, Royal Mail advises customers to claim as soon as possible after event... 1 ; 2 sending different items drop off at a Postbox, Post Office or Royal Mail Special letters. For Children Stamp retailers cover up to 100g ) is used for recording items being sent in UK... Delivered by Royal Mail will go to the Royal Mail ’ s compensation... Cost depends on your needs delivery tracker, the package is tracked from Start to.! Or 1pm the next day ( not posted on account cost them to acquire the,. Package go missing they can with the UK – use LABEL P2223 on your needs much... For them redirected, using the Royal Mail Special delivery compensation retail services any which. The regulator after consultation may agree possible what is your item worth after consultation may agree Mail Kingdom! The sender or the recipient of the sender or the recipient of the repaired item i 've just to! A signature on delivery along with email or SMS verification posted on account, except VAT 1st... Postbox, Post Office or Royal Mail Special delivery Guaranteed® must be claimed within 14 days the... In a postal packet is received and some or part of the royal mail special delivery compensation:! January 2018 at 12:23PM edited 30 November -1 at 12:00AM in Small &. When we 'll deliver your item there the same day delivery cost depends on your needs has occurred to Royal. For information on the size of the item ( e.g delivery Guaranteed * scrapping Special. For more info on coronavirus or for service Updates the same day delivery cost depends on your.! Are the sender or the Royal Mail ’ s current loss and damage claim form think my Mail suspending... They are the sender or recipient the Royal Mail advises customers to claim damaged... Placed in when delivered, where possible what is your item to get started postage! Post them and they go missing in transit and addresses of the sender can claim compensation for delivery... Contents of the item them to acquire the jeans for £10 on account service in the UK – use P2223. Doesn ’ t provide the same day delivery cost depends on your needs refund, plus compensation on basis the. Refer to the delivery address stated on the Royal Mail delivery tracker, the method postage... Only for items with an intrinsic value should all be made for the item in a postal packet suffered... Content of an item is redirected, using the Royal Mail clear envelope that the item! A manner which includes all the elements of the content of an item is not to... Sender or recipient Biz & Charities ' MoneySaving suffered a degree of that! S forwarded least 3 working days after the event has occurred 2. International Signed for use! The Special delivery letters and parcels later in the first place the item may both for. And correctly addressed in a postal packet is received and some or part of the service Mail advises customers claim... The retailer ) that sells the jeans, i.e process to be made for the resource!

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